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About the Disability Discrimination Act
What you have to do to
comply with the DDA
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How to Comply with the DDA
How to Comply with the DDA

Use ClinicAccess.net to help you to comply with the DDA - Just 20 Steps to lead you through the following:

Who is covered by the Act.

A person has a disability if he or she has a physical or mental impairment which has a substantial and long-term adverse effect, that means lasting at least 12 months and/or likely to last for the rest of the life, on his/her ability to carry out normal day-to-day activities. Impairments include: the ability to lift, carry or otherwise move everyday objects, personal mobility, sight problems, hearing difficulties, dyslexia, mental and learning disabilities such as in memory or the ability to concentrate.

Individuals covered by the Act include those registered as disabled, people with severe disfigurements and people suffering from conditions that are likely to change and develop over time (e.g. cancer, multiple sclerosis, muscular dystrophy and HIV infection) when their impairment has some effect on ability to carry out normal day-to-day activities. People who have had a disability are protected from discrimination even if they have since recovered.

Staff cannot refuse to serve a disabled person or offer him or her inferior service, or service on worse terms compared to able-bodied patient.

All employers now have duties under the Act to not discriminate against disabled employees. The clinic human resource activities such as recruitment, training and promotion as well as documentation such as policies, contracts and grievance and disciplinary procedures should be reviewed.

Make adjustments to the way you provide services to disabled clients incldude:

Changes to clinic policies and procedures to accommodate the needs of disabled people. ClinicAccess.net will create your new policy and action plan.

The provision of auxiliary aids such as a permanent ramp, clinic information in large print or audiocassettes and facilities for deaf people.

The provision of alternative service provision if your clinic is inaccessible for some groups of disabled patients by either offering them treatment at home or referring them to a clinic with appropriate access.

Make reasonable alterations to your clinic premises leading to improvement of access to your premises for disabled people - consider:

The ease of finding the premises including the approach, parking, signs, lighting, steps, call bells and doors.

The entrance and exit doors as well as emergency exits and internal doors.

The ease of moving around the clinic taking into account blocks of colours, additional signs, handrails, non-slip surfaces, choice of sitting in the waiting area, announcement systems, lighting, ventilation, lifts.

Toilets and washing facilities, public facilities (telephones and reception desks).

ClinicAccess.net will take you through this process of analysing these access points and planning any reasonable adjustments.


Produce clinic leaflets and information in accessible formats such as Braille, large typeface and audio tape. Ensure that the clinic website is accessible to people with visual, manual or hearing impairments. Web sites need to be accessed through a number of methods such as changing the colour of the text or background, using a text to voice reader or with voice activated commands. NOTE: Braille, large typeface and audio tape leaflets as well as accessible websites are available from Practice Impressions

Create a Disability Policy Clinic and make sure that the staff are aware of it and follow it (ClinicAccess will produce this)

Ask your patients about their particular requirements in advance by incorporating a standard line in letters or as part of your customer care procedure (e.g. Please let us know if you require any particular assistance…").

Highlight the service offered to your disabled customers in the clinic marketing materials.

Have an appropriate complaints procedure in place.

Have a system of recording new or unmet requests and for considering how to deal with them in a timely manner.

Review your policies and procedures at least once a year - this happens each year with the ClinicAccess.net annual review.

As with all commercial documents it is essential that the specific circumstances of your situation are considered before they are finalised. This web page is written in general terms only and you should obtain independent professional advice on your particular circumstances before taking any action or using any management information. This web page is prepared by CODE and Frankham Consultancy Group and it does not constitute legal advice. CODE and Frankahm Consultancy Group do not accept any liability for any loss or claim that may arise from reliance on information this web page contains.
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